Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how zg88 ("we", "us", "the Company", "zg88") collects, uses, stores, shares, and protects personal information relating to users ("you", "User", "Player") of the zg88 platform, including all services available at zg88.org and associated subdomains.

This Policy applies to all users of zg88, including registered account holders and visitors who access the platform without registering. By using the zg88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the zg88 Terms and Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

zg88 collects the following categories of personal data:

• Identity data: Full legal name, date of birth, CNIC (Computerised National Identity Card) number, nationality.
• Contact data: Mobile phone number, email address, residential address.
• Account data: Username, account ID, account creation date, login history, session duration.
• Financial data: Deposit and withdrawal history, transaction amounts, payment method identifiers (e.g. JazzCash account number, Easypaisa number, last four digits of card), wallet balances.
• KYC documentation: CNIC scan (front and back), selfie photograph, proof of payment method ownership.
• Gaming data: Betting history, game session records, wagering activity, bonus usage, responsible gaming settings.
• Technical data: IP address, device type and model, operating system version, browser type, screen resolution, time zone.
• Communications data: Support chat logs, email correspondence with zg88, feedback submitted through platform interfaces.

3. How We Collect Your Data

zg88 collects personal data through the following means:

• Direct provision: When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact support, you directly provide personal data to zg88.
• Automated collection: When you use the zg88 platform, technical data such as IP address, device identifiers, and session activity is collected automatically via server logs, cookies, and similar technologies.
• Third-party payment processors: When you transact via JazzCash, Easypaisa, or other payment gateways, confirmation data (transaction ID, amount, timestamp) is shared with zg88 by the payment provider to facilitate crediting your account.
• Identity verification services: zg88 may use third-party KYC and identity verification providers to validate the documents you submit. These providers return a verification result to zg88 but retain data in accordance with their own privacy policies.

4. Purposes of Processing

zg88 processes your personal data for the following purposes:

• To create, manage, and maintain your zg88 account.
• To verify your identity and age as required by our Terms and Conditions.
• To process deposits, withdrawals, and resolve payment disputes.
• To deliver gaming and betting services and record their outcomes.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• To administer responsible gaming tools including deposit limits, self-exclusion, and cool-off periods.
• To respond to your support enquiries and resolve disputes.
• To send transactional communications (e.g. deposit confirmations, withdrawal notifications).
• To send promotional communications where you have consented or where permitted by applicable law.
• To improve the zg88 platform through analytics and user behaviour research (using anonymised or aggregated data wherever possible).

5. Legal Basis for Processing

zg88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and zg88, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, financial record-keeping obligations, and applicable gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

zg88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/MasterCard networks, and crypto processors as required to execute your transactions.
• Identity verification providers: KYC documents are shared with accredited third-party identity verification services.
• Game providers: Anonymised session identifiers may be shared with third-party game studios (e.g. Pragmatic Play, NetEnt, Vivo Gaming) to facilitate gameplay. These providers do not receive your personally identifiable information.
• Legal authorities: zg88 will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by valid legal process or applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of zg88 assets, personal data may be transferred to the acquiring entity subject to equivalent privacy protections.

7. International Data Transfers

zg88 operates internationally and may transfer your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, zg88 takes steps to ensure that adequate protections are in place, including data processing agreements with service providers that impose equivalent privacy standards to those described in this Policy.

By using the zg88 platform, you consent to the transfer of your personal data as described in this section.

8. Data Retention

zg88 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for a minimum period required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure.
• Financial and transaction records: Retained for a minimum of seven (7) years from the date of the transaction, as required by financial record-keeping regulations.
• KYC documents: Retained for a minimum of five (5) years from account closure or the end of the business relationship.
• Support and communications logs: Retained for a minimum of three (3) years from the last communication.

After the applicable retention period, personal data is securely deleted or anonymised.

9. Cookies and Tracking Technologies

zg88 uses the following types of cookies and similar technologies on its platform:

• Essential cookies: Required for the platform to function, including session authentication tokens and security cookies. These cannot be disabled.
• Analytics cookies: Anonymised data about how users navigate the platform, used to improve performance and user experience. No personally identifiable information is included in analytics data.
• Preference cookies: Store your platform settings such as language and display preferences.

zg88 does not use advertising cookies or cross-site tracking technologies that follow your activity outside of the zg88 platform. You may manage or disable non-essential cookies through your browser settings; however, disabling essential cookies will affect platform functionality.

10. Your Data Rights

Subject to applicable law and zg88's legal obligations, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data zg88 holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to zg88's legal retention obligations.
• Right to restrict processing: Request that zg88 limits the processing of your data in certain circumstances.
• Right to data portability: Request a copy of data you provided to zg88 in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing.

To exercise any of the above rights, please contact zg88 support. We will respond within thirty (30) days of receipt of a valid request. We may require identity verification before processing a data rights request.

11. Children's Privacy

The zg88 platform is strictly for individuals aged 18 and above. zg88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the zg88 platform, please notify our support team immediately.

12. Security Measures

zg88 implements the following technical and organisational measures to protect your personal data:

• SSL/TLS encryption for all data in transit between your device and zg88 servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
• Role-based access controls ensuring that only authorised personnel can access personal data.
• Regular security audits and penetration testing of platform infrastructure.
• Intrusion detection systems and automated alerting for suspicious access patterns.
• Staff training on data protection obligations and secure data handling procedures.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, zg88 will notify affected users and relevant authorities in accordance with applicable law.

13. Third-Party Services and Links

The zg88 platform may contain references to third-party game providers, payment processors, and service partners. This Privacy Policy applies only to data processed by zg88 directly. Third-party services operate under their own privacy policies. zg88 is not responsible for the privacy practices of third-party providers.

Payment processors including JazzCash and Easypaisa process transaction data under their own respective privacy policies in accordance with Pakistani financial regulations. zg88 encourages users to review the privacy policies of any third-party service with which they interact.

14. Updates to This Privacy Policy

zg88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. Material changes will be communicated to registered users via the mobile number or email address on file, and/or via a prominent notice on the zg88 platform prior to the change taking effect.

The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the zg88 platform following notification of an updated Policy constitutes acceptance of the revised terms.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the zg88 data team via our support channel.

Contact email: [email protected]

Please include "Privacy Request" in your subject line and provide your registered mobile number for account verification. We aim to respond to all data-related enquiries within 30 days.